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Terms & Conditions


Welcome to website (the “Site”). means Beauty Cottage Sdn Bhd., a company incorporated in Malaysia under registration number 515818-D.  These terms & conditions (“Terms and Conditions”) apply to the Site.

By accessing the Site, you confirm your understanding of the Terms & Conditions.  If you do not agree to these Terms & Conditions of use, you shall not use this Site.  The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time.  Changes will be effective when posted on the Site with no other notice provided.  Please check these Terms and Condition of use regularly for updates.  Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


In these Terms and Conditions:

  • Site means the website, operated by Beauty Cottage Sdn Bhd
  • User means any person who accesses the Site provided by in accordance with this Agreement.
  • Service means the services provided by to User and Members through the Site as described below. Services will be updated from time to time at RMSB’s discretion.
  • Member means any individual or business who has registered as member according to registration process established by and who is provided the information on the Company on a consistent basis and is able to use the Services provided by Member must be 18 years old and above or may use the Site only with authorization from a parent or legal guardian.

    The Member consist of:

    • Buyer means any member who is entitled to use the Services provided by for the purchase of the Products and other purchases.
    • Seller means any provider of goods or services that execute Transaction, such as store operators on the Site and bound with Seller’s Agreement.
    • Affiliate Partner means seller who paid for the service from and bound with Seller’s Agreement & Affiliate Partner’s Agreement.
  • Services: The services provided by to User through the Site. Services will be updated from time to time at's discretion.

ARCTAPHOS.COM & ITS SERVICES shall provides the following Services to the User:

  • Business support services which related to sales;
  • Business support services which related to purchases;
  • Execution of agreement, payment support & payment protection services;
  • Products search services;
  • Other e-commerce related services; and
  • advertisement and promotion services
  • Other Services include Product inquiry, information provision services, telemarketing, event services provided directly by or jointly between and its partners.

As only operates, manages and provides the system for the purpose enabling unconstrained transaction of the Products among the Buyer and the Seller, does not represent the Buyer or the Seller and the relevant User shall be directly responsible for all liabilities related to the transaction made among the Users and the information provided by such User. does not guarantee anything with regard to the transaction undertaken by the Buyer and the Seller, such as the existence or veracity of the intent to sell or purchase, quality, completeness, safety or legality of the registered Product or whether such Product infringes the right of other person, or truthfulness or legality of the information posted by the Seller or the Buyer or any materials posted on URL linked through such information, etc.  Any liabilities and risks relating transaction undertaken by the Buyer and the Seller shall be borne by the relevant User. does not sell the products to the Buyer, nor does it purchase the Products from the Seller. develops and provides only the instrument to augment the safety and reliability of the transaction between Buyer and Seller.


Some functions of our Services in Site require registration for an account by create user identification, password, and provide certain personal information. may refuse to approve the registration in any of the following cases:

  • The applicant is less than 18 years old.
  • It has been confirmed in the personal identity confirmation proceeding undertaken by that the applicant is not the person who is filling the application.
  • Name, business registration number, email authentication or phone number or other information is identical with those of the existing Member.
  • There is any false or omitted information or typos in the application or the registration materials.
  • The User, against whom certain measures have been undertaken by such as disqualification, unilaterally terminates the User’s Account and subsequently reapplies for the use of the Services during the period in which such measures undertaken against the User remain effective.
  • It has been confirmed that the application has been filled in breach of this Terms & Conditions or that such application is unlawful or otherwise wrongful.
  • Any person who is subject to the User’s Terms & Conditions, Seller’s Agreement and/or Affiliates Partner’s Agreement of is in breach of the relevant agreement. may defer the application in any of the following cases. In that event, shall post on the relevant Services page or notify by email the reason for deferring the application, possible date of approval, any additional information or materials that are required for the approval and any other information related to the deferring of the application.

  • There is lack of facilities
  • There are technological problems
  • has reasonably decided that the deferring of the application is necessary.

In the event there is any change of information, User shall immediately update the information; provided, however, the information such as name, ID, which is impossible to changed, cannot be changed. has the right to reject any change of information request. shall not responsible for any damages occurring from the non-updated information, for which shall not be responsible in any way whatsoever.

User is agree to

  • Keep the password confidential
  • Ensure log out from the account at the end of each session on the Site
  • Immediately notify for any unauthorized use of the Account
  • Ensure Account information is accurate and up-to-date.

User is fully responsible for all activities perform by the Account even if such activities or uses were not committed by you. will not be liable for any loss or damage arising from unauthorized use of the password or fail to comply with this Section. may take the following measures against any User who has breached this Terms and Conditions, related laws and regulations and the general principle of business transaction

  • Deducting the credit points;
  • Taking back all or part of the benefits incidentally provided by;
  • Restricting the use of specific Services;
  • Termination of the Account; and
  • Requesting compensation for damages.

In the event has undertaken the measures set forth in the above, shall provide the prior notice thereof to the User by telephone or e-mail. Under certain inevitable circumstances, such as where the User is out of contact or in the case of emergency circumstances, such measures may be taken prior to the notice and, subsequently, notified to the User. Provided, however, that the deduction of the credit point may be made without notice.

If the User has any objection against the measures taken by, the User may write in to

In the event the User fails to log in for 12 months or more, may consider such account as dormant account, in which may place restriction on the use of Services provided by Once designated as dormant account, in order to use the Services again, the User shall go through the identification authentication procedures. may for any reason, in its sole discretion and without notice or liability to User or any third party, immediately terminate User’s Account and remove or discard any content that associated with the User from the Site. Grounds for such termination may include, but are not limited to,

  • Any acts of compromising legitimate interests (such as rights, honor, credit, etc.) of other User or (including its employees and consultants) or causing violation of the Malaysian laws and regulations or good public orders and morals;
  • Engaging or attempting to engage in any of the following activities to interrupt, or that are likely to interrupt, the smooth processing of the Service
    • Raising any claims in a constant and malicious manner without any reasonable grounds
    • Constantly cancelling or returning the Products or services that are not particularly defective after using such Products or services.
    • Breaching the rules of use promulgated by the Company for safe transactions
  • The accumulated credit rating of the Member is below certain rating.
  • The User has intentionally interrupted the E-beauty's business or registered the Products that are not fit for sale.
  • The User has breached this Terms and Conditions or the grounds for termination under this Terms and Conditions have occurred (including the breach of the relevant agreement by any person who is subject to the Seller’s Agreement of Beauty Cottage Sdn Bhd)
  • The Company, in its reasonable judgment, has decided that there are grounds to refuse the provision of the Services.
  • Extended periods of inactivity of User’s Account.

Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to User.  If a legal dispute arises or law enforcement action is commenced relating to User’s Account or use of the Services for any reason, may terminate the Account immediately without notice.

In the event terminates the User Account, Beauty Cottage Sdn Bhd notifies of the grounds of termination to the relevant Users by e-mail, telephone, fax and other means. The User account is terminated when notifies of its intent to terminate to the User.

User may terminate the Account by notify in writing via email to  Notwithstanding any such termination, User remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like and User must contact after promptly and effectively carried out and completed all incomplete transactions according to the Terms & Conditions. shall have no liability, and shall not be liable for any losses incurred due to the actions taken in accordance with this section.  Users waive any and all claims based on any such action taken by


Please refer our Privacy Policy, which forms part of these Terms and Conditions.


Buyer shall accurately confirm the terms of the transaction and the detailed description of the Products prepared by the Seller posted on the website before purchase the Product.  Buyer shall be responsible for all losses and damages arising out of or in connection with any purchase made without confirming the foregoing.

Buyer shall comply with the Terms and Conditions and all notices posted on the Service page by  Buyer shall be responsible for all losses and damages arising out of or in connection with its breach or failure to perform the terms of this Agreement or such notices. or Seller reserve the right to reject any product(s) order placed by the Buyer, and/or to limit quantities on any order, without giving any reason, however, or Seller will generally attempt to notify the Buyer via e-mail address provided by the Buyer when they placed the order. may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. also reserves the right to reject any order you place with us.  These restrictions includes all and any product(s) orders placed by the same account, the same credit card, and orders that use the same billing and/or shipping address.  In the event we make a change to an order, we will generally attempt to notify the Buyer via e-mail address provided by the Buyer when they placed the order. reserves the right to limit or prohibit sales to dealers or re-sellers.

In the event reject, limit or cancel the order, will usually refund any money received from the buyer using the same method originally used for the payment. supports the following payment methods:

  • Credit Card & Bank Transfer
    Card payments & Bank Transfer are processed through third-party channels and the type of credit cards accepted by these payment channels may vary   depending on the jurisdiction you are in.
  • Offline Arrangement
    Buyer has the option of placing orders offline directly with Seller (“Offline Arrangement”).  However, such Offline Arrangement will not qualify for the Buyer Protection offered by

    Buyer may only change their preferred mode of payment for their purchase prior to making payment.

    Buyer shall use the means of payment available under its name when purchasing the products and shall not arbitrarily use the means of payment available under other’s name, etc..  The Buyer shall be responsible for all damages and losses suffered or sustained by, the owner of such means of payment and Seller arising out of the Buyer’s arbitral use of the means of payment available under other’s name.

    Buyer shall be responsible and liable for the information provided in connection with the payment of the purchase price and any disadvantages arising out of such information. takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased.  We reserve the right to check whether Buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

DELIVERY will notify the Seller of the paid order.  Seller should take necessary action for delivery within 3 (three) working days.  If the Seller fails to do so, shall be given the option to cancel the order.

Seller within 3 (three) working days must update delivery information including the name of the delivery company, tracking number, and other particulars pertaining to the order.

Buyer and has the right to cancel the transaction if the Seller fail to deliver the product within the specified time period and shall not be responsible or liable for any losses or damages to the Seller due to such cancellation.

Delivery periods start on the succeeding date immediately on which the deposit has been confirmed and ends on the date on which the delivery is completed.  In the case of public holidays or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.


Buyer may cancel, return and refund the purchased item subject to and in accordance with Refunds and Return Policy. does not responsible and monitors the cancellation, return and refund process for offline payment.


In the event there is a dispute among the Seller, Buyer, delivery company, financial institutions, etc., such disputes shall be resolved among the related parties. shall not take part in any of such disputes, nor shall it be held liable thereto.


When using services, Customer agrees not to:

  • violate the laws, rules and regulations, including but not limited to these Terms & Conditions;
  • act in a way that is detrimental to the rights, interests or reputation of Beauty Cottage Sdn Bhd, Seller, or relevant third parties;
  • engage in activities that can lead to mental or physical disorders in children, or violate public order and morals;
  • engage in activities that may cause interference or hurt the feelings of other users or third parties;
  • provide false information;
  • send viruses, malware, or any other type of electronic damage through computer programs or email messages;
  • access the server in a non-authorized way; or
  • lend or give the user ID and password to a third party or use it together with a third party. reserves the right to suspend or terminate the Service to any Customer who breaches or is reasonably suspected to be in breach of the above prohibitions


  • Buyer may be contacted by Seller regarding Seller services, a transaction, content and description, privacy policies, and other matters with respect to the Seller. makes no warranties regarding authenticity, accuracy, novelty, use, reliability, legality or non-violation of the rights of third parties in connection with Seller or their websites.
  • will not be liable for damage caused by interruptions to the system, delay, suspension, or loss of data due to connection or computer failure, unauthorized access to data, or other damages suffered by User in connection with use of Services provided by
  • does not warrant that the contents of electronic mail from the Site, the server, or domain group are free of computer viruses or other damaging elements.
  • will not be responsible for the consequences of information or any suggestions that may be given to Buyers by or Seller.
  • will not be liable for losses caused by violation of these Terms and Conditions by the Buyer.
  • may temporarily suspend the provision of the Services due to repair, checking, replacement and breakdown of communication facilities such as loss of communication, computers etc. In each of the foregoing cases, the Company shall notify of the suspended Services and the reason for temporary suspension of the Services.
  • may restrict or temporarily suspend the provision of the Services in the event it is unable to provide such Services due to the occurrence of the natural disaster or other force majeure events.
  • In the event posts the information provided by its partner, or provides the reference information or contents provided by a third party at the Site or through links, for the convenient use of the Services for the Buyer, the Buyer shall, at its own decision and risks, purchase the Products, for which shall have no liability whatsoever.

FEEDBACK welcomes feedback from our Users, which will enable to improve the quality of service provided. 

Our feedback procedure as below: 

  • All feedback must be in written form through email: or through the Site feedback form.
  • Anonymous, vague and defamatory feedback will not be entertained.

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What They Say

Lifting, Firming & Anti-Wrinkles Concentrate

When I first bumped upon this brand via Facebook ads, my first thing in mind was: What's this company selling? The name sounds so futuristic/scientific 🤔 it certainly peeked my curiosity. As I click into it's Facebook page, my curiosity was fulfilled. Oh, it's facial product brand. What made me VERY KEEN to buy and try ArctaPHOS? 1. Their facial products exclude a range of harmful chemicals, such as parabens, and so on. This is very crucial for me since I'm a consumer that read labels and ingredients before buying any personal products, because I am responsible for my own body wellness. Big brands out there such as Kixhl's, Lancxme, Cliniqxe and so on, has so much chemicals in it. 2. I'm super attracted to the silicon facial massager that looks similar to Foreo Luna, which comes as a set when purchase Aurora Concept Set 1 or 2. The price is super worth it as it does not exceed RM200! 3. I love the overall impression and feel of ArctaPHOS' website, loving the Aurora Borealis and harmful blue light ray concept used in their product introduction. It definitely has gotten my attention and eagerness to try it. Upon receiving my parcel, I am super satisfied with the products and the facial massager tool! My face has never felt so clean since my last facial session done in late Feb 2020 😍 due to Covid-19 pandemic, it's kinda frustrating that I'm unable to get myself a facial session at beauty saloons and I can feel impurities are building up on my face. By using hand to cleanse face is definitely not enough. Thank you ArctaPHOS and team for introducing such wonderful product and very thoughtful to include free facial massager with set, the cleansing tool is definitely a must during this pandemic season for self-facial pampering and youthful maintenance ❤️

Laura Lai | May 27, 2020

Tonic Lotion

This tonic lotion had a slight viscousity to it (not too watery) so patting it into my skin took a little longer than what I am used to. But almost immediately after applying it on my face, I could feel the product really seap into my skin and left it very, very hydrated and slightly plump. There was stickiness at the very beginning upon applying the tonic lotion on my face but once I pat it in, the product starts to easily seap into my skin and the stickiness dissappears which is a great indicator to me that the product has absorbed really well into my skin. I made a conscious decision to not apply my night cream when I tried this as I felt that the tonic lotion consistency was moisturizing enough my skin condition at the time. And I'm glad I did because the best part was that the following morning, my skin felt super moisturized and smooth to touch. This tonic lotion has a fragrance to it which would cause me to worry about it causing irritation to my skin. However that was not the case with this tonic lotion. Although it had a fragrance to it, my skin did not react adversely to the product at all. Plus, I was really surprised by how much I LOVED how this product smells that I wish there was a perfume with this scent that I could actually buy! All and all, its a great product for the second to last step (ie before night cream) to my night time skincare routine. It does what it claims to do which is hydrating, moisturizing, smoothing and calming so I'm very, very pleased.

Ashleigh | August 11, 2020