Support

Delivery

arctaphos.com will notify the Seller of the paid order. Seller should take necessary action for delivery within 3 (three) working days. If the Seller fails to do so, arctaphos.com shall be given the option to cancel the order.

Seller within 3 (three) working days must update delivery information including the name of the delivery company, tracking number, and other particulars pertaining to the order.

Buyer and arctaphos.com has the right to cancel the transaction if the Seller fail to deliver the product within the specified time period and shall not be responsible or liable for any losses or damages to the Seller due to such cancellation.

Delivery periods start on the succeeding date immediately on which the deposit has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.



Return & Refund Policy

BUYER PROTECTION

All items sold on ebeauty.my Malaysia are 100% covered under Buyer Protection. However, buyer must notified arctaphos.com if any problem arises at info@ebeauty.my within 7 calendar days to be eligible in this Buyer Protection. After that, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance.

arctaphos.com will not responsible for any order placed directly with the Seller and will not qualify for Buyer Protection.


RETURN

Each advertiser has different return policies. You may contact our advertiser directly and their contact details can be obtain at the item page itself. However, if you need to return to goods to advertiser, please notify arctaphos.com at info@ebeauty.my so we can extend our Buyer Protection period.

Buyer is not allowed to return or exchange products which falls under following categories, UNLESS the products is defective, malfunction or wrong item sent:

  • Gadgets and Electronics
  • Lingerie and Underwear
  • Swimwear
  • Beauty Products
  • Fragrances
  • Customized Products
  • Tickets, hotel reservations & vouchers, including but not limited to airline tickets, concert tickets.
  • CDs & DVDs,
  • Food, including perishable & non-perishable

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc.)
  • Proof of payment
  • Reason for return has to be valid and return acceptance conditions met.

REFUND

Buyer will be refunded after arctaphos.com received the confirmation from the Seller. The refund will be made to Buyer’s credit/debit card or designated bank account; whichever is applicable within 5 business days.

CHANGE OF MIND

arctaphos.com will not entertained for return and refund request due to change of mind.