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Delivery will notify the Seller of the paid order. Seller should take necessary action for delivery within 3 (three) working days. If the Seller fails to do so, shall be given the option to cancel the order.

Seller within 3 (three) working days must update delivery information including the name of the delivery company, tracking number, and other particulars pertaining to the order.

Buyer and has the right to cancel the transaction if the Seller fail to deliver the product within the specified time period and shall not be responsible or liable for any losses or damages to the Seller due to such cancellation.

Delivery periods start on the succeeding date immediately on which the deposit has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.

Return & Refund Policy


All items sold on Malaysia are 100% covered under Buyer Protection. However, buyer must notified if any problem arises at within 7 calendar days to be eligible in this Buyer Protection. After that, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance. will not responsible for any order placed directly with the Seller and will not qualify for Buyer Protection.


Each advertiser has different return policies. You may contact our advertiser directly and their contact details can be obtain at the item page itself. However, if you need to return to goods to advertiser, please notify at so we can extend our Buyer Protection period.

Buyer is not allowed to return or exchange products which falls under following categories, UNLESS the products is defective, malfunction or wrong item sent:

  • Gadgets and Electronics
  • Lingerie and Underwear
  • Swimwear
  • Beauty Products
  • Fragrances
  • Customized Products
  • Tickets, hotel reservations & vouchers, including but not limited to airline tickets, concert tickets.
  • CDs & DVDs,
  • Food, including perishable & non-perishable

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc.)
  • Proof of payment
  • Reason for return has to be valid and return acceptance conditions met.


Buyer will be refunded after received the confirmation from the Seller. The refund will be made to Buyer’s credit/debit card or designated bank account; whichever is applicable within 5 business days.

CHANGE OF MIND will not entertained for return and refund request due to change of mind.

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What They Say

Lifting, Firming & Anti-Wrinkles Concentrate

When I first bumped upon this brand via Facebook ads, my first thing in mind was: What's this company selling? The name sounds so futuristic/scientific 🤔 it certainly peeked my curiosity. As I click into it's Facebook page, my curiosity was fulfilled. Oh, it's facial product brand. What made me VERY KEEN to buy and try ArctaPHOS? 1. Their facial products exclude a range of harmful chemicals, such as parabens, and so on. This is very crucial for me since I'm a consumer that read labels and ingredients before buying any personal products, because I am responsible for my own body wellness. Big brands out there such as Kixhl's, Lancxme, Cliniqxe and so on, has so much chemicals in it. 2. I'm super attracted to the silicon facial massager that looks similar to Foreo Luna, which comes as a set when purchase Aurora Concept Set 1 or 2. The price is super worth it as it does not exceed RM200! 3. I love the overall impression and feel of ArctaPHOS' website, loving the Aurora Borealis and harmful blue light ray concept used in their product introduction. It definitely has gotten my attention and eagerness to try it. Upon receiving my parcel, I am super satisfied with the products and the facial massager tool! My face has never felt so clean since my last facial session done in late Feb 2020 😍 due to Covid-19 pandemic, it's kinda frustrating that I'm unable to get myself a facial session at beauty saloons and I can feel impurities are building up on my face. By using hand to cleanse face is definitely not enough. Thank you ArctaPHOS and team for introducing such wonderful product and very thoughtful to include free facial massager with set, the cleansing tool is definitely a must during this pandemic season for self-facial pampering and youthful maintenance ❤️

Laura Lai | May 27, 2020

Tonic Lotion

This tonic lotion had a slight viscousity to it (not too watery) so patting it into my skin took a little longer than what I am used to. But almost immediately after applying it on my face, I could feel the product really seap into my skin and left it very, very hydrated and slightly plump. There was stickiness at the very beginning upon applying the tonic lotion on my face but once I pat it in, the product starts to easily seap into my skin and the stickiness dissappears which is a great indicator to me that the product has absorbed really well into my skin. I made a conscious decision to not apply my night cream when I tried this as I felt that the tonic lotion consistency was moisturizing enough my skin condition at the time. And I'm glad I did because the best part was that the following morning, my skin felt super moisturized and smooth to touch. This tonic lotion has a fragrance to it which would cause me to worry about it causing irritation to my skin. However that was not the case with this tonic lotion. Although it had a fragrance to it, my skin did not react adversely to the product at all. Plus, I was really surprised by how much I LOVED how this product smells that I wish there was a perfume with this scent that I could actually buy! All and all, its a great product for the second to last step (ie before night cream) to my night time skincare routine. It does what it claims to do which is hydrating, moisturizing, smoothing and calming so I'm very, very pleased.

Ashleigh | August 11, 2020